The losses are somewhat unusual because the neobanks describe themselves as self-custodial, which normally means that customers have total control over their crypto assets rather than storing them on a third-party platform. Normally, self-custody is more resilient to exploits like this, given that assets remain in user wallets. However, because these neobanks require customers to load funds they want to be able to spend into a third-party contract, they were vulnerable to the theft.
Exploit on Rain crypto payments infrastructure provider causes losses for "self-custodial" neobanks
A vulnerability in a smart contract belonging to Rain, a crypto payments infrastructure provider, resulted in $1.1 million in losses to various firms. Customers of the Avici cryptocurrency neobank, which offers a Visa credit card through which customers can spend crypto, suffered roughly $500,000 in losses. Customers of another neobank, Tria, lost more than $430,000.

